Thanks, Canada, for the overwhelming support!
We're catching up but we're still **5-7 days behind on order processing.**
Orders placed today will need a little extra time before we can get them out the door.
We’re working hard to get caught up, and we really appreciate your patience while we do.
It’s a pretty great problem for a small Canadian string maker to have.
Need strings right away? Order online from ProSpec Strings or Tom Lee Music, or find one of our retail partners.
Our 45 day free returns, and no fault, get-it-right warranty promise
$4.95 flat rate shipping Canada wide, and FREE SHIPPING on orders over $60.
45 DAY NO FAULT RETURNS, FREE RETURN SHIPPING
We stand behind our strings, and we want you to feel confident playing them. If for any reason you’re not 100% satisfied with your purchase, let us know and we will issue a full refund and even pay the return shipping. No problem.
OUR MAKE-IT-RIGHT WARRANTY PROMISE
We take quality seriously, but we also understand that sometimes things don’t work out as expected. Maybe the strings are already installed, or maybe it’s been more than 45 days—that’s okay. If something isn’t right, reach out to us at [email protected] with your order number, the batch number of the strings, and a brief description of the issue. We'll get you a replacement right away. No arguments, no fine print.
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